If you are not happy with your purchase for any reason you can return it to us and we will replace or refund you with the amount you paid for that item. Returns must be made within 30 days of the purchase date and the goods must be unused and in their original packaging. When we have received the goods and checked them we will credit you by whichever means you paid for the goods. Please Note:
Returned goods should be posted back to us or returned by carrier. If you want us to arrange the collection and use our carriers we will need to make a charge of £16.50 per parcel. (The amount we are charged by our carrier) Returns Procedure Please contact us to let us know you are returning any unwanted goods. We will need to know your order reference, the name or code of the goods you are returning and the date you ordered them. Our returns address is:
BC-Direct.
Unit 10
Hartlepool Enterprise Centre,
Brougham Terrace,
Hartlepool, TS24 8EY Please write your order number clearly on any packaging | 
Northern Creative